And I wasn't paying attention a when I made that screenshot...I just came home and wanted to see if I could get a better score. Gonna play again....Give me another....about 20 minutes.

I saw no more mouseholes.
I don't know where I got it that last time...

Just wondering...

And there are only problems with not getting items again if you don't refresh between plays. As far as the guy not giving you the ticket, I never go back and talk to them again... once I've completed all the tasks, I just go on. 
The first is on the far right. And the other is through the little walkway thingy behind the counter in the shadows.
Look closely.

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